Senior Care In North Vancouver : The Royalty Home Care Commitment
Without a doubt, having high-quality staff is the single most important aspect of good in-home care and support. At Royalty Home Care in North Vancouver, quality staff means more than just having the skills needed for the job — whether we are providing care for a Senior or for any adult who has a need for our services. It also means having a high level of integrity, being responsible and reliable, being a good communicator and above all, being a caring and compassionate person who truly enjoys making a positive difference in their client's lives.
You can't have exceptional service without quality staff, but exceptional service means more than just great staff. Exceptional service also means open communication and a quick response to the client's changing needs. We encourage communication between our clients, caregivers, client families, and health care professionals while respecting privacy concerns. This helps everyone involved stay abreast of changes in the client's situation and allows us to better serve the client's needs. At Royalty Home Care, we will keep you informed of scheduling changes or conflicts and ensure that you receive a phone call if the care worker is delayed. We have sufficient staff to ensure that an alternate care worker can be dispatched if necessary. Depending on the level of care required, we can factor alternate workers into the client's care plan to ensure that all care workers are familiar with the client's individual needs.
Exceptional service also means open communication and a quick response to the client's changing needs. We encourage communication between our clients, caregivers, client families and health care professionals while respecting privacy concerns. This helps everyone involved stay abreast of changes in the client's situation and allows us to better serve the client's needs.
Finally, exceptional service means going beyond client expectations in everything we do.
We know that home support costs can quickly add up and that some clients live on a fixed income. We will customize a care plan that ensures maximum value from every service hour delivered. Home care can be a viable and cost-effective solution when compared to other options that may include leaving the family home. We will also help families explore funding options and free or low-cost community support programs.
Our commitment is to provide the most cost-effective solution without sacrificing quality care and personal attention to each and every client.
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